Refund and Returns Policy

Returns & Refunds Policy

Thank you for shopping with Raw Garden.

Due to the nature of our products and strict compliance with state regulations, all sales are final. We do not accept returns or offer refunds for any products that have been purchased and delivered successfully.

Why is my purchase final?
The health, safety, and legal compliance of our customers and community are our highest priorities. Federal and state regulations prohibit the return of cannabis products for public health and safety reasons once they have left our licensed facility. Therefore, we are unable to accept returns of any products for exchange or refund.

What if there is an issue with my order?
While all sales are final, we are committed to your complete satisfaction. If you believe there is a legitimate issue with your order—such as a defective product (e.g., a leaking or malfunctioning cartridge) or a fulfillment error (e.g., you received the incorrect item)—please contact our Customer Support team immediately at [insert dedicated support email, e.g., support@rawgarden.us.com] within 48 hours of delivery.

Please be ready to provide:

• Your order number
• The product in question
• Photos or a brief video clearly showing the issue

Our team will review each situation on a case-by-case basis. If a product is verified to be defective or an error was made on our end, we will work diligently to find a fair and compliant resolution, which may include product replacement or account credit where applicable.

Damaged or Incorrect Delivery:
If your order arrives damaged or is incorrect due to a error on our part, please refuse the delivery if possible and notify us immediately. We will work with you and our shipping partners to resolve the issue promptly.